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Privacy Policy

Privacy Policy 

Effective Date: April 23, 2025

Elite Laundry (“we,” “us,” or “our”) is committed to protecting the privacy of our customers and visitors to our website and mobile applications (collectively, “Services”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information. 

1. Information We Collect

a. Personal Information You Provide

  • Contact Details: Name, email address, phone number, postal address.
  • Account Credentials: Username, password.
  • Payment Information: Credit/debit card details, billing address.
  • Service Details: Laundry preferences, pickup/drop-off instructions.

b. Automatically Collected Information

  • Usage Data: IP address, browser type, device identifiers, pages visited, time spent.
  • Location Data: Approximate location based on IP or device settings (with your permission).
  • Cookies & Similar Technologies: To remember preferences and improve your experience.

2. How We Use Your Information

We use your information to:

  1. Provide & Improve Services
    • Process orders, schedule pickups/deliveries, send confirmations and receipts.
    • Personalize offers and website/app content.
  2. Communicate with You
    • Respond to inquiries, send service reminders, promotional messages (with opt-out).
  3. Security & Fraud Prevention
    • Monitor for suspicious activity, protect against unauthorized access.
  4. Legal Compliance & Reporting
    • Comply with applicable laws, government requests, or court orders.

3. How We Share Your Information

We may share your information with:

  • Service Providers: Payment processors, delivery partners, IT and hosting services.
  • Affiliates & Subsidiaries: For internal business purposes.
  • Legal Authorities: If required by law or to protect our rights.
  • Business Transfers: In connection with a sale, merger, or acquisition (with notice).

We do not sell your personal information to third parties.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tools to:

  • Remember your login and preferences.
  • Analyze site and app usage to improve performance.
  • Deliver targeted advertising (with your consent where required).

You can disable cookies in your browser settings, but some features may not function properly.

5. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill the purposes outlined in this policy.
  • Comply with legal obligations.
  • Resolve disputes and enforce agreements.

When no longer needed, we securely delete or anonymize your data.

6. Security Measures

We implement industry-standard technical and organizational measures to protect your data, including:

  • Encryption of sensitive data in transit (SSL/TLS).
  • Secure servers and firewalls.
  • Access controls and employee training.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access: Request a copy of your personal data.
  • Rectify: Correct inaccurate or incomplete data.
  • Erase: Delete your data (“right to be forgotten”).
  • Restrict Processing: Limit how we use your data.
  • Data Portability: Receive your data in a structured format.
  • Object: Object to processing for direct marketing.

To exercise any right, contact us at the details below. We will respond within applicable legal timeframes.

8. Children’s Privacy

Our Services are not intended for children under 16. We do not knowingly collect personal data from minors. If you believe we have collected data from a child, please contact us to request deletion.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the revised policy with a new “Effective Date” and, where appropriate, notify you by email or in-app notification.

10. Contact Us

If you have questions or requests regarding this policy or your personal data, please reach out:

Elite Laundry

Email: privacy@elitelaundry.com

Address: Shop No. 9, Sai Park Town, Kiwale, Pune (412101), India